Which Subscription Plan should I choose?
Explain the different plans
The subscription plans are based upon the type of fax number,
(toll-free or a local number) , the number of included fax pages for
sending and/or receiving faxes and the billing cycle period(monthly or
yearly). You can choose a plan that fits your needs whether you are an
infrequent faxer, small or medium business or a high volume faxer.
Are there any setup or activation fees?
There are no setup or activation fees. The price for the subscription
plan is the total cost. There are additional options available if you wish
to purchase, such as additional fax pages beyond the included fax pages in
your account or additional storage in the Filing Cabinet.
Can I change my plan later?
You can change your subscription plan at any time. Your account is
prorated when you change and any credit issued is applied to the new
plan. Changing a plan from one toll-free number plan to another toll-free
number plan will not change your fax number. Only the billing date and
amount charged changes. The same is true when changing a local number plan
to another local number plan.
Are local fax numbers restricted in any way and would do I pay long distance charges
when sending?
The local fax number is the location of your fax number and does not
restrict where you can send and receive faxes. You are not charged extra
to send faxes from outside the calling area of the local number as long as
it is within the US and Canada. You can receive faxes from anywhere in the
world using the included pages in your subscription plan.
Are there any extra charges for having a toll-free number plan?
There are no additional charges for a toll-free number. The is no
setup, activation or page charge for receiving a fax on a toll-free
number. Your included account fax pages are used to receive faxes.
Where can a toll-free number accept faxes?
Toll-free numbers can accept faxes from all 50 US states
and Canadian area codes.
Are the pages in a yearly account based upon monthly
usage?
No, The pages in the yearly account are for the year.
There is no monthly allocation of fax pages for a yearly
account. It truly is a yearly account.
Is there a long term contract to use your service?
There are no commitments or contracts. You can cancel the account at
anytime.
Trial Accounts
What is the free Trial?
The trial account allows you to test the service and functionality
prior to paying for the service. The trial account is limited to 5 fax
pages to send and receive faxes. Outgoing faxes are watermarked as a demo.
The trial account allows you to access all the features of the service
included in an paying account without paying for your account. Any
account that you create will start as a trial account unless you bypass
the trial when you signup. You can end your trial at any time
Can I just pay for fax pages during the trial?
There are no charges to you with a trial account. You are not able to
purchase more pages for the free trial. You are only charged the
subscription plan fee when the trial ends.
What happens to faxes that are over the trial account limit?
The faxes are stored in your Inbox until there are pages available to
delivery the fax. Faxes that are more the pages available in the trial has
a status of not enough pages. Activating and ending the trial account will
change the status and delivery the faxes.
Can I end the trial account before the 30 days?
You can end the trial account period at any time prior to the 30 days.
Login to your account and click on the link "Click to set your account
liver" link located on the left side of the page. A window will appear
with the options to activate the account now or do not activate.
I am restricted to where I can send or receive a fax during the trial?
Trial account allow you to send and receive faxes to the US and Canada.
Sending an International fax (outside of the 50 US states and Canada) is not allowed with a trial account.
Do I need to start a subscription plan as a trial account?
You can bypass the trial account during signup and start immediately
with the subscription that you chose at the start of signup. The bypass
trial option is found on the last page of the signup when you enter credit
card information. Check the box "click to bypass trial". Your account will
start with a paying subscription rather than the trial account.
What happens if I do not cancel the free trial account after the 30
day trial account period?
After 30 days the trial account is automatically activated to the
subscription plan you chose when your originally signed up. If you do not
want the account to activate you need to login to the account to cancel
the service. Cancelling the account online is accomplished in the billing
section of your account.
Does my fax number change when I activate and end
the trial?
The fax number remains the same. Your assigned fax
number will not change when you end the trial.
Receiving a fax
Are incoming faxes sent to my email?
Incoming faxes are sent to your email. You can have up to 10 email addresses
where faxes are delivered. The file format of the new can be a PDF or TIF
file format. A copy of the emailed fax is also stored in your account Inbox.
How many email addresses can receive incoming faxes?
You can have 10 email addresses listed in your account where an
incoming fax is delivered. You add the additional email addresses after
you create the account. Login to your account. click on Account Info button and the Preferences
tab. In the email notification section click on the modify list link to
add and delete email addresses.
I am charged for additional email addresses?
You are not charged to have a fax sent to multiple email
addresses. You are only charged for the fax pages received
and not for delivery of the fax to email address(es).
Is there a backup copy of the fax email to me?
Yes. Your account has an Inbox where all faxes that are
emailed to you are stored. Login to your account and click
on Inbox to access a copy of the faxes that were emailed to
you. The Inbox has unlimited storage for incoming faxes.
Can I receive confidential faxes and ensure that the
information is kept private?
Your account is a secure account. When a fax arrives a
copy of the fax is stored in your Inbox. which is accessed
with a username and password over a secure 128 bit encrypted
connection. You have 5 different options for an email
notification of a new fax. The default is an attachment in a
email. Attachments are not a secure method to receive a fax.
You can change the email notification to a secure method in
your account preferences. You can choose from an email
telling you to login to your secure account to retrieve the
fax, an email with a direct link to the fax which will open
a secure web page to view, print and download the fax , or a
password protected direct link for additional security. to
access the fax on a secure web page.
I can not view a fax, the status is "Not Enough Pages".
What do I do?
Your account will accept faxes even if your account does
not have fax pages available. Your account sends you an
email to notify you that there is a fax waiting in your
account but there are not enough pages available in the
account. If the account is a trial, you will need to
activate the account and the fax will be delivered. If you
have a paying account, you have run out of pages and the
auto purchase for additional fax pages did not go through or
was turned off. You can manually purchase additional fax
pages by logging into your account and click on the add
credit link in the upper left corner. Select the amount of
fax page credit - the minimum is $5. Additional pages are
deducted at 10 cents a page from the additional fax page
credit. You may need to update your credit card information
in your billing section if the purchase for additional pages
or activating your account does not work.
Send a Fax
What ways can I send a fax?
You can send a fax using your email and the account website. See the
User Guide for the steps to email to fax and web to fax steps.
How do I send a fax suing the website?
Login to your account and click on Send. Complete the
form and attach a file from your computer. You can send
multiple documents and select the order in which they are
faxed. If you wish to send the same fax to multiple fax
numbers, separate the fax numbers with a comma.
What file formats are supported?
There are many different file formats. The following
are supported:
Adobe Acrobat version 1.0 - 8.0, PDF
Adobe
Framemaker version 6, MIF
Adobe Photoshop version 4,
PSD
ASCII Text, ASC
Bitmap, BMP
Corel Draw
version 6.0 - 8.0, CDR
GEM Paint, IMG
Graphics
Interchange Foramt, GIF
Hpertext Markup Language, HTM
HTML
IBM Picture Interchange Format version 1, PIF
Joint Photographic Experts, JPG JPEG JPE
Kodak Flash
PIX, FPX
Kodak Photo CD version 1.0, PCD
Lotus
1-2-3 version 1.0 - 5.0, WK1 WK3 WK4 WKS
MacPaint,
PNTG
Micrografx Designer version 1.0 - 3.1
Micrografx Designer version 6, DRW
Micrografx Draw
Draw version 1.0 - 4.0, DRW
Microsoft Access version
1.0 - 2.0
Microsoft Binder version 7.0 - 97, OBD
Microsoft Excel Charts version 2.x - 7.0, XLS XLC XLT
XLW (verify the converted file prior to faxing to ensure
that Excel page breaks don't make additional fax pages)
Microsoft Excel version 2.2 - 2003, XLS (verify the
converted file prior to faxing to ensure that Excel page
breaks don't make additional fax pages)
Microsoft
Outlook Message, text only MSG
Microsoft PowerPoint
version 3.0 - 2003, PPT PPS
Microsoft Project verison
98 text only
Microsoft Rich Text Format, RFT
Microsoft Word, DOC
Microsoft Works for Windows
version 1.0 - 40, WPS
Paint Shop Pro Win32 only
version 5.0 - 6.0, PSP
PC Paintbrush, PCX
Portable
BitMap, PBM
Portable Grayscale, PGM
Portable
Network Graphics version 1, PNG
Postscript Level II,
PS
Tagged Image File version 1.0 - 6, TIF TIFF
Text Mail, MIME
Visio version 5, VSD
Windows
Enhanced Metafile, EMF
Windows Metafile, WMF
WordPerfect Graphics version 1.0 - 2.0, WPG
WordStar
2000 version 1.0 - 3.0, DOC
How do I send a fax using my email?
Your account allows you to send a fax using any email
address. The email to fax requires that you add two
identifiers in the body of the email for security purposes..
The identifiers are the account username and the email to
fax code found in your account info - preferences. The
identifiers are used to ensure that someone else is not able
to send faxes from your account using their email. There are
detailed instructions in your account user guide.
Can I still send faxes even if I run out of included
account pages in your account?
You can create the fax job but you will need fax pages to
send the fax. You can purchase additional fax pages or have
your account auto purchase fax page credit to be used for
sending the fax.
Can a schedule a fax to be sent in the future?
Yes. Your account allows you to schedule a fax up to 45
days in advance. To schedule a fax from the website, login
and click on Send. Complete the form to send the fax and
attach any files. click on the schedule fax button and
select the date and time for the fax schedule. You can
change the schedule after the scheduled fax is created in
the tracking section and click on scheduled faxes.
Does it cost extra to send a fax long distance?
Your account uses the included fax pages and does not
charge extra to send fax within the US and Canada. Sending a
fax outside of the US and Canada is considered an
international fax and is charged at the per page rate for
that country. The minimum purchase for international faxing
is $5 and the unused portion will remains in your account.
Do I have to send a coversheet and does a coversheet cost
extra?
You can select to send a coversheet or not. All fax pages
are counted when faxed. The coversheet information can be
changed in your account under the account info - coversheet
section.
Does the outgoing fax go to a person's email or a fax
machine?
Your account is an Internet fax service and you can send
a fax using your email or your account website but the
outgoing fax will be sent to the recipient's fax machine.
The account send page also has an "email to" field. What
is that for?
your account can send a file to a recipient's email
rather than sending the file to a fax machine. The recipient
will get an email that contains a link to the file which is
stored in your account. When the recipient clicks on the
link to view the file, you receive an email notification as
a confirmation that they have viewed the file. The "email
to" field on the send page is optional and not necessary if
you want to only fax a file to a recipient. Using this
feature will not use any fax pages. This function is not
limited in the number of times of use. It is unlimited but
you will have to have enough storage in your Filing Cabinet
to store the file. The file that you gave access to in the
email is stored in your Filing Cabinet folder called Email
Link Files. The link in the email gives the recipient access
to only that file that you emailed.
Can I send a fax to more than one fax number at a time?
You can enter up to 15 fax numbers at a time directly to
the send page. Or you can send to more than 15 fax numbers
at a time if you use the address book to select the fax
number of your contacts. The address book can hold
unlimited number of contacts and your can organize the
contacts into groups to simplify the sending to
multiple fax numbers.
If the fax number is busy, will it automatically retry?
Your account will auto try a fax 4 times before the fax
fails. You can adjust the number of attempts in your account
info - preferences section.
How do I know a fax was sent?
Your account has an online tracking that displays the
status of fax. You can also turn on a email notification in
the account info - preferences section in your account. The
tracking will a status of success if the fax was transmitted
and accepted by the receiving fax machine.
What at the different statuses on the tracking page?
- Success - fax sent and received
- Max Attempts - your account attempted to fax and the
fax was not accepted. Receiving fax was busy, not a good
fax number or answered by a human. You can click on the
max attempts link to see the reason and also to have
your account retry the fax
- Fax Error - the fax failed to be sent. Could be a
problem with the file and preparing the file to be
faxed. Click on the Fax Error link to see the reason for
the failure
- Queued - in the process of sending the fax
- Converting - the file is being converted into a fax
You can click on refresh to update the page and
see the current fax status.
Is a Fax header sent on the outgoing fax?
Outgoing faxes are identify the send by the coversheet or
by a fax header added to the outgoing fax. The fax header
contains your account number and date/time. It also contains
either the company name or first/last name that you entered
on your account info - coversheet section.
Billing
My credit card charge failed. How do I update the credit
card?
Updating the credit card on a suspended account is done
upon logging into the account. The credit card update page
appears. Upon updating and and a successful charge to your
credit/debit card, you will continue to your account. If the
charge fails, you are prompted to enter a different
credit/debit card.
You can change the credit/debit card in your account at
any time in the account info -billing section \
If my account is suspended due to a problem with my
credit or debit card, what happens to incoming faxes?
Your account will store the next 5 faxes in your
account. Upon the next successful billing, the faxes
will be delivered to you.
Do I receive a receipt when I am billed?
Yes you are emailed a receipt upon all purchases. You
can also review your billing history and print out
receipt within your account. Login to your account and
click on Account Info - billing. Click on the Payment
History link to view and print out each month's billing.
The receipt is emailed to the email address on the
account info - coversheet page.
Where can I find the number of pages I used during this
billing cycle?
After logging into your account, your account page usage
can be found in a couple of places. The upper left corner
has a count down of the pages remaining in the billing
cycle. Account pages are for sending and/or receiving and
the local incoming pages are the for receiving a fax with a
local number plan.
You can also see the total usage for the billing cycle in
your account info - billing section. Your tracking page will
show you the history of fax page sent and receive along with
information about each fax.
What is fax page credit?
Fax page credits are used for additional fax pages when
you run out of pages in your subscription plan or are faxing
internationally (outside of the US and Canada). Domestic
send/receive deducts 10 cents a page from fax page credit.
International faxing deducts the per page rate for the
country.
What is an account credit?
An account credit is a monetary credit that can be
used for any purchase in your account.
I have a yearly account but my billing shows a
monthly billing for the Inbox and Filing Cabinet?
The Inbox and Filing Cabinet are monthly features
that can be turned on/off each month.
The Inbox stores incoming faxes and is free with your
account. You can remove the free inbox in your account
info - billing section.
The Filing Cabinet can store any type of file and has
folder to manage files. There is a free amount of
storage with your account or up can choose to purchase
additional storage if you wish. You can also remove the
Filing Cabinet from your account.