Privacy Statement

As part of the TrustFax pledge to our Subscribers, we recognize and respect your right to privacy. This privacy policy statement informs our Subscribers of the privacy practices employed in the provision of TrustFax’s products, services and website.

Questions relating to this policy statement should be directed towards the TrustFax support team at info@TrustFax.com.

 

TrustFax Subscriber Agreement

This Privacy Policy statement supplements the practices and policies stated within the TrustFax Subscriber Agreement. Please refer to this document for the terms and conditions associated with your use of our services.

 

Subscription Enrollment

When subscribing for services, Subscribers will be required to provide certain information. The exact informational requirements are set out in the relevant Subscriber Agreement.  All information collected will be subject to the provisions of this Privacy Statement.

 

Subscriber consent

By using our Web site, Subscribers consent to the collection and use of this information by TrustFax and its affiliates. If any subsequent changes are made to our privacy policy, we will post those changes on the policy update page so that Subscribers are always aware of what information is collected, how it is used and under what circumstances it may be disclosed.

 

Anti-Spam Policy

TrustFax does not employ the use of spam for propagating its product awareness or special offers.

 

Informational Collection and Use/ Sharing Information

TrustFax has built its electronic service with your privacy and security in mind.  TrustFax does not collect any information on Subscriber’s without consent.  The Subscriber chooses which data to share with whom. All data relating to a Subscriber account is kept private and secure within the TrustFax service. This Subscriber data is not shared with outside parties accept as provided herein.  As part of the service offerings, Subscribers will be prompted for information when enrolling for services, downloading a product or requesting further information. No information is collected about a Subscriber if just browsing the website.

 

TrustFax will not disclose your personally identifiable information to any third party without your consent, except in limited circumstances to our business partners with whom we have established agreements that protect consumer privacy. We may contact you about offers and opportunities our business partners may have to offer. We may also contact you to conduct surveys and gather feedback.

 

Choice / Opt out

Subscribers are given the opportunity to 'opt-out' of having information used for purposes not directly related to the TrustFax service offering at the point where the information is requested. For example, the application provides Subscribers with an 'opt-out' mechanism so Subscribers that prefer not to receive any marketing material, can request to have their email address kept off of our lists.

 

If Subscribers no longer wish to receive our newsletter or promotional materials from our partners, they may opt-out of receiving these communications by emailing TrustFax at webmaster@TrustFax.com.

Subscribers are always notified when their information is being collected by any outside parties. We do this so our Subscribers can make an informed choice as to whether they should proceed with services that require an outside party, or not.

 

Information Beyond the Control of TrustFax

This TrustFax privacy policy does not extend to any information that is inherent in the operation of the Internet, and therefore beyond the control of TrustFax. The policy is not to be applied in any manner contrary to applicable law or governmental regulation. TrustFax may disclose your personally identifiable information if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the requirements of the law or comply with governmental orders, court orders, or legal process served on TrustFax; (2) protect and defend the property or rights of TrustFax, or the users of TrustFax products and services.

Information Request

TrustFax provides the ability to request further information or ask questions to the support team by displaying email links throughout the website. If a Subscriber elects to use such links they may be requested to provide additional information depending on the nature of the contact. Typically, such additional information may include further contact details, and in the case of technical support, additional information about the Subscriber’s PC configuration may be required to aid a prompt a accurate response to the query.

 

Cookies

A cookie is a piece of data stored on a computer's hard disk containing information about the owner. TrustFax employs the use of cookies to help keep track of your user profile and gauge success of internal marketing campaigns and within the use of the referrer programs. Such cookies contain no personally identifiable information. Our partners may also use cookies. TrustFax does not exercise any access or control of such cookies.

 

Log Files

TrustFax uses log files comprising of IP addresses, operating system (i.e. Windows 98), browser software (i.e. Netscape Communication) and other site usage data to analyze trends, administer the site, track movements throughout the site, calculate the number of document and file downloads, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

 

 

External Links

The TrustFax website may contain links to external websites. TrustFax is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this website. TrustFax has no control over the accuracy of information displayed by such websites.

 

Security

TrustFax takes every precaution to protect our Subscriber’s information. When Subscribers submit sensitive information via the website, such information is protected both online and off-line. Where sensitive information is required, the transmission of information is encrypted and protected using Secure Sockets Layer (SSL). This includes the submission of any payment information such as credit card details.

 

TrustFax uses SSL encryption to protect sensitive information online and do everything in our power to protect user-information off-line. All of our Subscriber's information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example billing administration or the development team) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to Subscriber information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our Subscribers' information is protected. The servers that we store personally identifiable information on are kept in a secure environment.

 

Service Updates

Established Subscribers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our Subscribers we present the option not to receive these types of communications. We also send the user service announcement updates. Subscribers are not able to unsubscribe from service announcements, which may contain important security information about the service.